Author: Elaine

January 2009

What we do with Information about you

Writing things down
People who work for Social Services write
down information about you.
They do this so they can give you the help you need.
The information they write down is stored on computer or in a paper file

The only times we will not ask you are:
If the law says we have too
If you or another person, including a
child are in serious danger
If you have been involved in a crime

Who sees the information?
We will always ask you before we will share information with other people

Can I see what is written about Me?
You have the right to see what information is
written about you
Tell a member of staff that you want to see
your file and they will make a time with you
within 40 days

What can I see?
There are some types of Information you are
not able to see.
A member of staff will tell you why

What happens if I don't agree with what is written?

If you do not agree with what is written
then you can ask to have it changed

If Social Services agree then the change will be made

If we do not agree then we will make a note on your file saying you do not agree with what is written

If you are still not happy?

You can contact the Complaints Department at:

Kensington Town Hall
Hornton Street
London W8 7NX
0800 5870072

OFFICE

How do we work?

GROUPS

JUST WITH YOU

TRAINING

WORKING WITH OTHERS

With thanks to Change Picture Bank, Mayer Johnson Boardmaker and Makaton